Agreement to these terms
These Terms of Service ("Terms") are an agreement between you and Integraite Solutions ("Integraite", "we", "us"). They apply when you use integraite.solutions or the Integraite client portal. By using either, you agree to these Terms and to our Privacy Policy.
If you use the portal on behalf of a company, you agree to these Terms for that company. If your company has signed a Master Services Agreement, Statement of Work, or other written agreement with us, that agreement controls where it conflicts with these Terms.
Accounts
- Client portal accounts are by invitation only. You must be at least 18 years old to have one.
- Keep your password and verification codes private. You are responsible for activity on your account.
- Tell us right away at team@integraite.solutions if you think someone has accessed your account without permission.
- Your company's administrators can add and remove people from its projects.
Acceptable use
When using our site, the portal, or services we host, you agree not to:
- Break the law, or infringe anyone else's rights.
- Try to reach data, projects, or systems you have not been given access to.
- Upload malware, or interfere with the security or performance of our systems.
- Load-test, scan, or automatically scrape our systems without our written permission.
- Use hosting we provide to send spam, or to host unlawful, infringing, or abusive content.
Quotes and proposals
Quotes and estimates are not binding until both sides sign a Statement of Work. Unless it says otherwise, a quote is valid for 30 days. Work outside an agreed scope is handled through a written change request and may change the price and timeline.
Payments, refunds, and cancellation
Unless your Statement of Work says otherwise:
- Deposit: projects start with a 50% deposit. If you cancel before work begins, we refund the deposit, minus any payment processing fees we cannot recover. Once work begins, the deposit is not refundable.
- Milestones: we invoice later payments as each agreed milestone is reached. They are due within 15 days of the invoice date (Net 15).
- Final payment: the final payment is due before launch or before we hand over deliverables, source code, or credentials.
- Late payments: overdue invoices are charged 1.5% per month, or the highest rate the law allows if that is lower. If an invoice is more than 30 days overdue, we may pause work or suspend hosting after giving you written notice.
- Hosting and maintenance: billed monthly in advance. You can cancel with 30 days' written notice. We do not refund partial months. Hosting that includes pass-through cloud costs is billed for actual usage.
- Completed work: payments for work already done are not refundable.
- Billing questions: if you think an invoice is wrong, tell us at team@integraite.solutions within 15 days of receiving it, and we will work with you to resolve it.
Online payments are processed by Stripe and are subject to Stripe's terms. Card and bank (ACH) payments may be limited to a maximum amount. Larger invoices can be paid by bank transfer.
Your content and data
You own the content and data you provide to us. You give us permission to use it only as needed to provide our services to you. You are responsible for having the rights to everything you provide.
When you leave hosting with us and your account is paid in full, we will provide an export of your site files and data on request.
Intellectual property
The content, design, and software of integraite.solutions and the client portal belong to Integraite. Ownership of what we build for you is set out in your Master Services Agreement or Statement of Work. Typically it passes to you once you have paid in full.
Third-party services
Our services rely on third parties, including cloud hosting, payment processing, email delivery, and AI providers. We are not responsible for the services, terms, or outages of those providers. We choose them carefully and will work with you if one of them affects your project.
Disclaimers
Except as stated in a signed agreement with you, the site and portal are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
AI features can produce inaccurate output. You are responsible for reviewing AI output before relying on it.
Limitation of liability
To the fullest extent the law allows, Integraite is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.
Our total liability for any claim relating to these Terms or our services is limited to the amount you paid us for the services giving rise to the claim in the 12 months before the claim. If a signed agreement with you sets a different limit, that agreement controls.
Indemnification
You agree to defend and indemnify Integraite against claims arising from content you provide, or from your breach of these Terms.
Suspension and termination
We may suspend or close an account that breaks these Terms or puts our systems or other clients at risk. Where reasonable, we will give notice first. Sections that by their nature should survive termination, including payment obligations, disclaimers, and limitation of liability, continue to apply.
Governing law
These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in Douglas County, Nebraska. Both sides agree to the jurisdiction of those courts.
Changes to these terms
We may update these Terms. When we do, we will post the new version here with a new effective date. If we make significant changes, we will notify account holders and may ask you to accept the new version. Continuing to use the site or portal after a change means you accept it.
Contact us
Questions about these Terms: team@integraite.solutions, or by mail at Integraite Solutions, 1660 S 152nd St, Omaha, NE 68144.